This
page helps you solve common problems that occur when you're playing
games online.
Problem:
The
game hasn't appeared on the website or an image of a broken piece
of jigsaw puzzle has appeared on a white page.
Reason:
Your
computer doesn't have the Flash plug-in installed. Games on BRAND'S
Junior Club are built with Flash to give the games more excitement
and interactivity.
Solution:
Visit
http://www.macromedia.com to download Flash. Once the download
is complete, remember to come back to BRAND'S Junior Club with
your child to have tons of fun with our games.
Problem:
There
is no sound coming from the game
Reason:
There
may be headphones connected to your computer or the volume of
your computer's speakers may be off.
Solution:
Unplug
the headphones from your computer. Or look for the icon of a
speaker on your computer's task bar. Then click on it for access
to the control panels to adjust the volume.
Problem:
The
mouse or cursor isn't moving
Reason:
Your
mouse may not be plugged into your computer or it is not plugged
in firmly.
Solution:
Make
sure the mouse is firmly connected to the computer
Problem:
I've
been waiting for a very long time and there is an icon of an hourglass
on my computer. But nothing else seems to be happening
Reason:
The
game or webpage is still loading. Sometimes games or websites
with larger files take a while to load.
Solution:
Click
the 'reload' button at the top of your browser window. And please
be patient - it'll be worth it.
